P.O. Box 790913 Paia, Hawaii 96779
(808) 572-7121 Email: firstname.lastname@example.org
A senior technical operations support analyst with over 30 years of experience. Currently providing a one man, telephone support line, five days a week, malware removal, instruction, problem solving, consulting at $1 per minute. Computer repair, data recovery, backup / drive imaging / disaster prevention, provide hosting of over 50 websites. Very proficient in making quick Remote linkages to new customers with FTP, using Showmypc & Gotomypc. Substantial ability, providing both hardware and software support, troubleshooting, instructions for the Windows Environment. Thousands of hours spent guiding novices and experts alike through troubleshooting, problem solving, specializing in remote support, utilizing many years of practical experience. Creative bridging of off the shelf applications with custom code, enabling easy integration of modifications and superior audit trails. Has rare ability to collaborate with other while creating code. Has practical experience programming, analyzing, teaching with remote software, creative techniques for efficiency. A computer instructor, with many years of class room experience at the college level and remote or telephone instruction.
DOS/Windows 95/98/2000/ME, Windows 2000/XP, 2003 Server, Vista, Win7
Access, Excel, Word, HTML, FTP, CGI, Flash, Photoshop, Frontpage, Acid Loops, SoundFoundry, Gif Construction, Drive Image Pro, Paradox Pal, Lotus, Baler, Wordperfect,Visual Basic, Pagemaker, Photoshop, PC Anywhere, Logo, More ..
PROFESSIONAL EXPERIENCE: Slater, Steve/Jette Computer & Internet Consulting, Maui, Hawaii
09/89 – Present, COMPUTER CONSULTANT
Specialized in modem linked remote support, troubleshooting, training, programming, and some repair. Numerous long-term clients range from individuals to 85-employee social service agency..
20 years Computer Consulting with Maui Youth and Family
Services (while Gail Gnazzo was CEO), custom accounting modules, wrote the Youth
Shelter Database, Windows Server Network setup an maintenances.
Over 10+ with Hui No Ke Ola Pono ( Mei-Ling Chang), general consulting / training with some Database management.
Setup Speedy Shuttle's first server based network. (Kahului)
Programmed several large applications using Paradox PAL (a
variant of C) with SQL, including some short contract work with Matson Shipping,
Maui Memorial Medical Center, Aetna/Medicare electronic billing.
Several smaller Microsoft Access Databases
Maui Community College, VITEC & University of Hawaii, Hilo (89-91)
06/85 - 02/92 INSTRUCTOR
A part-time instructor for non-credit business microcomputer courses included Displaywrite, Refllex, Quicken, DOS, Windows, Lotus, Wordperfect, and Paradox. Provided instruction for general public, state and county workers. `
EZ Computing Center Maui, Hawaii `
09/86 - 09/89 ASSEMBLY/REPAIR PERSON
Duties included building 286 and 386 systems, repair, tech support, custom programming and instruction, Novell Network Certified. `
New Dimension Laser Systems Copenhagen, Denmark
05/85 - 05/86 HOLOGRAPHER/COMPUTER SPECIALIST
Participated in international research in holography at the Danish Technical University, three days a week. Conducted tours, demonstrations & supervised at The Holographic World, Tivoli Gardens, the remaining two. A one year foreign specialist position. `
EZ Computing Center Maui, Hawaii
06/83 - 06/85 COMPUTER INSTRUCTOR
Conducted classes and private computer training on Kaypro, Apple and PCs at Maui's first dedicated computer training center. `
Linguametrics Group San Rafel, California
08/79 - 01/83 TELEPHONE SUPPORT/ACCOUNTING CLERK
Provided tech support for the main software product, which was a statistical package for school districts. Responsible for all computer work for accountant, instructed at seminars given in San Francisco and in-house in the use of Apple II `
1968-69, University of California, Berkeley, California
1978, College of Marin, San Anselmo, California